
: , View Previous Post Return to Main Page View Next Post SERVICE ASSURANCE ITIL Monday , June 20, 2011 Add a Comment Now We Want to Hear From You IT Sandwich : I n T ernat I onal L unchwagen A spoof on one of IT’s greatest . challenges By David Hayward Read the blog that inspired the video . here Service Assurance ITIL : The Sandwich Theory of Managing Business Services ABOUT THE AUTHOR David Hayward David Hayward is CA’s Senior Principal Product Marketing Manager focused on Service Operations Analytics : solutions for business service modeling , visualization and impact reporting . He began his 30-year career as an editor at the groundbreaking BYTE computer magazine and has since held senior marketing positions in tier one and start-up computer system , networking , data warehousing ,